An open letter from Nick Taylor

287

Dear colleagues,

I am delighted to have this opportunity to share with you, one audiology professional to another, the principles to which we practice at Specsavers Audiology.

As qualified and experienced audiology professionals, our partners are given full professional autonomy, allowing them to always act in the best interest of their customers. We are passionate in our drive to provide genuine customer-centric care that truly means the decisions you make, together with your customers, are based purely on want and need without any KPI or sales pressure. By clearly publishing our services, products and prices, customers can make fully informed decisions regarding their hearing care, guided by their audiology professional.

With Specsavers, your customers will have access to a fabulous range of quality hearing aids and accessories at an affordable price point, including our own brand of hearing aids – Specsavers Advance. The technology levels and features found in Advance are the same as those found in the equivalent ‘big brand’ products, making them truly amazing value. Our Advance brand is manufactured by the same world-leading hearing aid companies you may have been fitting for many years; our global partners Sonova, GN Resound and Sivantos. In addition to our own brand, our customers are also able to choose from the very latest technologies which you will instantly recognise – Phonak Marvel, Resound Quattro, Signia Nx and Styletto Connect.

From experience, there is nothing more disheartening than when you have an opportunity to change someone’s life but price prevents them from taking action or accessing a level of technology that would benefit their needs.  At Specsavers, you need never feel this way again. If our core values of honest and transparent pricing alongside genuine customer-centric care match your own values, have a chat with us to find out more about becoming a Specsavers partner.

Warm regards,

Nick Taylor
Head of Professional Services & Product – Audiology