June Yong Kim is Specsavers Audiology’s 76th partner, joining us in September when his audiology business opened in Eastgardens, south of Sydney. June explains to us how high school teaching brought him to a career in audiology, why he appreciates the consistent high standards of a Specsavers Audiology business and advises anyone considering the model to stake their claim before the last phase of stores are taken.
1. Tell us a bit about your background.
I was a high school teacher before I became an audiologist. While teaching I realised I was passionate about educating but preferred doing it in smaller groups away from a classroom environment. I started researching other professions that would allow me to educate people in smaller groups and this is how I came across audiology. I loved that I could help people improve their quality of life and allow them to reconnect with their family and friends again.
2. Thinking about previous roles and years in the industry as a backdrop, what prompted you to join Specsavers?
I heard about Specsavers Audiology when I was at university. Before then I had always known about Specsavers and what they stood for as an optometry business. What I liked most was how accessible stores were for customers with many locations available and extended trading hours for customers to access services. Another major reason that helped me choose Specsavers was the affordability it offered to customers. When I looked at the Specsavers price guide it made sense to me. Specsavers is making hearing aids affordable to everyone and I wanted to be a part of that.
3. Why is a JVP with Specsavers a good model for audiology?
It allows us, as audiologists, to do what’s best for the customer. We have clinical independence, we are our own bosses and we can decide the appropriate care based on the client’s hearing needs. There’s autonomy in the partnership and it really is your business but its nice to know I have the support of Specsavers if I need.
4. Having joined, can you describe your thoughts about Specsavers Audiology and the role the group will play in the industry?
Specsavers is setting a new standard for customer service and doing what is right for the customer. Right from day one we were taught to be client-centric with high clinical standards and strong principles. Specsavers is changing the game and with its affordable pricing model and work on spreading awareness around hearing loss, the industry will change.
5. What is Specsavers Audiology’s approach to professionalism and clinical practice?
Right from our first training session with Specsavers Audiology, there was a clinical procedure set with an emphasis on being professional and having a professional approach to all the clinical tests. I was very impressed with the standard guidelines for all the testing and the expectations all clinicians must meet consistently. Customers should have the same experience and standard of treatment whether they go to a Specsavers store in one neighbourhood or another.
6. What would you say to audiology professionals considering a JVP with Specsavers?
Start initiating a conversation with the Specsavers Audiology team who can help you learn more about Specsavers. If you are considering it, get in now as stores are going fast. Specsavers will enable and allow you to practise audiology the way it should be practised.